Common Questions

What makes your cookies luxury?

Our cookies are made by hand, in small batches, and redefine luxury by combining exquisite flavors, organic ingredients, and a dash of whimsy. Each bite is a journey through decadence, and we firmly believe that indulgence should be an elevated experience, not just a snack.

When do cookies ship?

Cookies are shipped once per week. All orders placed by Tuesday 5pm will be shipped on Thursday.

Allow 2-4 business days for cookies to arrive.

How should I store my cookies?

We recommend storing them in a secret cookie vault guarded by a dragon. But if you don't have one lying around, an airtight container will do just fine.

What is the shelf life?

One week- we don't use preservatives in our cookies so they remain at peak freshness for one week before they start to stale. If you dont plan to consume them within the week, place in the freezer as soon as you receive them the freeze will keep them fresh for up to 2 months.

Are your cookies really vegan?

I'm sure it's hard to believe but, absolutely! Our cookies are so vegan, even the cows are impressed. Free from eggs, dairy, and honey. We also use organic ingredients, so Mother Nature sends us thank-you cards.

Are your cookies gluten-free?


Do your cookies contain any allergens?

While our delectable treats are crafted with utmost care in a shared commercial kitchen, they may have rubbed elbows with nuts*, wheat, peanuts, dairy, tree nuts*, soy, and gluten in their communal kitchen escapades. We've taken every precaution to minimize cross-contact and ensure the safety of our treasured cookie enthusiasts. We understand the gravity of allergies and we care about your safety, so we want to be transparent. If you or the recipient has a severe allergy we recommend consulting with your doctor for further guidance before consuming as Cocoa's Cookies is not liable for any loss, damage or injury as a result of any individual consuming our food under any circumstances.

*All cookies are made with unrefined organic coconut oil.

Does Cocoa's Cookies contain nuts?

No. All cookies are nut free*, except for the Double Chocolate Mint and Double Chocolate Cherry cookies that contain almond extract. Also soy is not invited to the party.

*All cookies are made with unrefined organic coconut oil.

How do your cookies compare to store bough cookies?

They don't. To try and do so would be blasphemy.

What ingredients do you use?

The base of each cookies is organic unbleached flour, organic unrefined coconut oil, vegan cane sugar, organic vanilla extract, baking soda, baking powder and pink himalayan salt . Some cookies contain organic ground flaxseed, organic brown sugar, organic coconut milk, organic unsweetened apple sauce, organic lemon juice(not from concentrate), organic sprouted oats, organic matcha power, organic lavender flowers, organic dried blueberries, organic dried cherries, organic vietnamese cinnamon, organic thompson raisins, organic espresso powder, organic ground ginger, organic white pepper, organic allspice, organic nutmeg, organic cardamom, almond extract, blackstrap molasses.

Do you ship internationally?

Domestic shipping only, darling.

What sweeteners do you use in your cookies?

Organic cane sugar, organic brown sugar, black strap molasses sweeten our cookies. No artificial sweeteners and additives, only the Bess.

What’s your return/exchange/refund policy?

We strive to provide our customers with the highest quality and freshest cookies possible. Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds, however, we are committed to addressing any valid concerns regarding the quality, damage, or errors related to your order. 

Please contact us at for any further assistance or inquiries.

Can I cancel my order?

As long as your order has not shipped yet, email  with your order number and request to cancel, and our team will help!